At Pawsome Pet Lodge, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your information.

Information We Collect

We collect personal information necessary to provide our services, which includes but is not limited to:

• Personal Details: Your full name, phone number, email address, and address.

• Pet Information: Details about your pet, including their name, breed, health conditions, and special care needs.

• Payment Information: Any payment details used for booking our services.

• Communications: Any correspondence between you and Pawsome Pet Lodge, such as emails or feedback.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide and manage the services you’ve requested, such as bookings, updates, and customer support.

• Payment Processing: To securely process payments for services rendered.

• Customer Communications: To communicate with you regarding bookings, services, and any inquiries you may have.

• Marketing and Promotions: With your consent, we may use your information to inform you about new services, promotions, or updates related to Pawsome Pet Lodge.

• Legal Compliance: To comply with any legal obligations or respond to lawful requests for information.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services, as long as these parties agree to keep your information confidential.

• Legal Requirements: We may release your information when required to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information:

• Encryption: Sensitive information, such as payment details, is encrypted and transmitted securely.

• Access Control: Only authorized personnel have access to personal data, and they are required to keep this information confidential.

• Data Retention: We retain personal information only for as long as necessary to provide the services requested and as required by applicable law.

Your Rights

You have the following rights regarding your personal data:

• Access and Rectification: You can request access to the personal information we hold about you and ask us to correct or update any inaccuracies.

• Deletion: You may request the deletion of your personal information, provided it is no longer needed for legal or operational purposes.

• Opt-Out of Marketing: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Cookies and Website Usage

Our website uses cookies to enhance your browsing experience. Cookies are small files that a website transfers to your computer’s hard drive through your web browser that enables the website to recognize your browser and capture certain information. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of the site.

Changes to This Policy

Pawsome Pet Lodge reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page, and the date at the top will reflect the latest revision. We encourage you to review this policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at:

Phone: 079 883 3565
Email: info@pawsomepetlodge.co.za